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空铁联运作为出行即服务(MaaS)理念的核心实践，是实现旅客便捷联程运输的关键模式。通过结构方程模型验证空铁联运旅客满意度评价指标体系的科学性，并确定各指标的权重；采用云模型对空铁联运服务质量进行综合评估，通过重要性-表现程度分析(IPA)法量化服务的重要性与旅客的满意度。结果表明：不同换乘模式的空铁联运服务整体处于中等偏上水平，其中在物理连接式换乘模式中，4个潜在变量的影响程度由高至低依次为换乘服务、个性化服务、可靠性服务、票务服务；在间接接驳式换乘模式中，4个潜在变量影响程度依次为换乘服务、可靠性服务、个性化服务、票务服务。此外，IPA结果进一步验证了不同换乘模式下影响旅客服务质量的关键指标存在显著差异。
Abstract：As a core practice of the Mobility as a Service(MaaS) concept,air-rail intermodal transport is a key mode for achieving seamless intermodal connectivity for passengers. The scientific nature of the passenger satisfaction evaluation index system for air-rail intermodal transport is verified through a structural equation model,and the weights of each index are determined. The cloud model is used to comprehensively evaluate the service quality of air-rail intermodal transport,and the importance-performance analysis(IPA) method is adopted to quantify the importance of service and passenger satisfaction. The results show that the overall service quality of air-rail intermodal transport under different transfer modes is at a medium to high level. Among them,in the physical connection transfer mode,the influence degree of the four latent variables from high to low is transfer service,personalized service,reliability service,and ticket service. In the indirect connection transfer mode,the influence degree of the four latent variables is transfer service,reliability service,personalized service,and ticket service. In addition,the IPA analysis results further verify that there are significant differences in the key indicators affecting passenger service quality under different transfer modes.
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基本信息:
DOI：10.13291/j.cnki.djdxac.2026.04.001
中图分类号:U116;F512.4
引用信息:
[1]李晨旭,陈雪.基于SEM-云模型的空铁联运服务质量评价研究[J].大连交通大学学报,2026,47(04):1-9.DOI:10.13291/j.cnki.djdxac.2026.04.001.
基金信息:
国家自然科学民航联合研究基金项目(U2333204); 天津市教委科研计划项目(2024KJ100)
2026-08-17
2026-08-17
2026-08-17